About Us

About SolutionWorks

SolutionWorks is a nationwide leader in automotive catastrophic hail repair, reconditioning, restoration, claims management, and OEM repair services, delivering end-to-end vehicle repair solutions for a wide range of clients—from individual car owners to major corporate fleets and automotive manufacturers.

Our highly skilled and experienced technicians handle everything from large-scale hail damage claims and repair to reconditioning, paint and body work, wheel repair and ADAS calibration, OEM support and other services to address virtually any automotive reconditioning or repair need. Regardless of the scale, we bring the same unwavering commitment to quality, speed, and customer satisfaction to every job.

The Core of SolutionWorks

Our Mission & Values

At SolutionWorks, guided by a “wired differently” mentality that means we never settle for business-as-usual.

Our Mission: To deliver high-quality solutions with speed, integrity, and professionalism.

We are dedicated to exceeding customer expectations through accelerated turn times, reliable service, and lasting partnerships that strengthen the communities we serve.

Our Core Values: Growth, excellence, trust, service, and a strong work ethic.

Being driven by our mission and values ensures that every customer, big or small, receives fast, accurate solutions that are customized to their unique needs.

Our Journey

SolutionWorks was created through the merger of two industry leaders in paintless dent repair and automotive claims management and later expanded with the acquisition of an auto reconditioning business. Together, we carry forward over 100 years of combined automotive repair expertise through our executive team and legacy companies.

Today, SolutionWorks is more than a hail dent repair company. We’re a flexible, full-service automotive solutions provider equipped to handle the needs of a fast-changing industry. Whether you need rapid hail response, dealership reconditioning support, or expert technicians for factory repair work, we’re ready. We’ve redefined what one-stop automotive service looks like – and we’re just getting started.

Our Companies

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Comprehensive Services

At SolutionWorks, we offer a comprehensive range of services to address virtually any automotive reconditioning or repair need. Thanks to our cross-trained technicians and broad expertise, we deliver integrated support across multiple specialties – going well beyond hail repair. Our key services include:

Paintless Dent Repair & Hail Damage Restoration

Fast, effective removal of dents, dings, and hail damage without repainting, preserving your vehicle’s original finish. During catastrophic hail events, our elite PDR teams can mobilize quickly to handle large volumes of repairs.

Cosmetic Paint & Body Repair

Expert repair of scratches, scuffs, and minor body damage on bumpers, panels, and painted surfaces. Includes touch-ups, refinishing, polishing, and environmental damage remediation. For more severe cases, we offer mobile body shop capabilities.

Interior Restoration & Detailing

Interior reconditioning from upholstery fixes to deep cleaning. Our white-glove detailing services also include ceramic coating and paint protection film.

Reconditioning Services

Full-spectrum cosmetic reconditioning to prepare vehicles for sale, return-to-service, or front-line readiness.

Service Center Solutions

ADAS calibration and wheel repair services to support advanced vehicle systems and modern dealership needs.

OEM & Fleet Solutions

On-site finished vehicle repair at plants, ports, and railheads. Support for post-production fixes, warranty repairs, recall campaigns, and de-fleeting programs.

Our ability to deliver cosmetic solutions together with operational efficiency is a key factor that sets us apart.

Meet the Team

Our team brings together years of expertise, innovation, and a passion for delivering top-notch automotive solutions.

Caroline Reaves

Chief Executive Officer (CEO)

Len Suazo

Chief Financial Officer (CFO)

Tim Bates

Executive Vice President (EVP)

Brian Powers

Executive Vice President (EVP)

Cary Dugger

Vice President (VP) of Human Resources

Grant Blomberg

Director of Service Reconditioning Center

Megan Reese

Director of Business Operations

Patrick Cynkar

Director of Operations

Marc Hansell

Director of Financial Planning and Analysis

Dan Hoeh

Director of Vendor Management & OEM Services

Who We Serve

SolutionWorks proudly serves a diverse range of clients. We are a trusted partner to auto manufacturers, dealerships, auto auctions, rental and corporate fleets, MSOs (multi-shop operators), insurance carriers, and individual vehicle owners. From fleet operators needing scale to everyday drivers wanting professional care, our team delivers customized support with the same focus and respect.

Nationwide Reach & Rapid Response

SolutionWorks operates in more than 100 locations across the U.S., from major metros to smaller towns. With an on-site manager at every location, we ensure efficient operations and strive to complete repairs within 24 hours. Our mobile response units and catastrophe teams deploy quickly for events like hailstorms, ensuring fast, consistent service wherever it’s needed. Whether it’s one dealership or a multi-state network, we deliver quality at speed, coast to coast.

Trust in Action: The SolutionWorks Standard

Experience & Expertise: Decades of repair experience across restoration, PDR, paint, body and other customized vehicle solutions. We invest in versatile, cross-trained teams to solve problems right the first time
Comprehensive Service Offering: From hail repair and cosmetic reconditioning to finished vehicle repairs and OEM support, we offer a wide range of services designed to restore vehicle quality and streamline delivery. Our integrated model eliminates unnecessary handoffs and delays, ensuring faster turnaround and consistent results.
Quality & Integrity: We are committed to OEM-quality repair standards, advanced tools, and doing the job right. We stand behind our work with pride and back it up with warranties.
Innovation & Technology: From digital estimates to real-time tracking and data-driven quality control, we embrace tools and processes that simplify and elevate your repair experience.
Customer-Centric Service: We meet clients where you are—literally and figuratively. Custom repair plans, onsite service, and end-to-end support are all designed around your needs.

Experience & Expertise

Decades of repair experience across PDR, paint, and body. We invest in versatile, cross-trained teams to solve problems right the first time.

Comprehensive Service Offering

From hail repair and cosmetic reconditioning to finished vehicle repairs and OEM support, we offer a wide range of services designed to restore vehicle quality and streamline delivery. Our integrated model eliminates unnecessary handoffs and delays, ensuring faster turnaround and consistent results.

Quality & Integrity

OEM-quality repair standards, advanced tools, and a commitment to doing the job right. We stand behind our work with pride and warranties.

Innovation & Technology

From digital estimates to real-time tracking and data-driven quality control, we embrace tools and processes that simplify and elevate the repair experience.

Customer-Centric Service

We meet clients where they are—literally and figuratively. Custom repair plans, onsite service, and end-to-end support designed around your needs.

Driving Forward

Honoring Those Who Serve

At Solution Works, we proudly support our Veterans. Their dedication and sacrifice inspire us every day, and we’re committed to giving back to those who have given so much. Whether it’s through special discounts, community initiatives, or simply providing honest, high-quality service, we stand with our Veterans—today and always.

Thank you for your service!