About Us
About SolutionWorks
Our Journey and Mission
Founded by the merger of two leading paintless dent repair and claims management companies and expanded through the acquisition of an auto reconditioning services business, SolutionWorks carries forward 100 years of combined experience in the automotive repair industry, drawing on the deep expertise of our executive team and legacy businesses. We began with a specialty in catastrophic hail damage repair and paintless dent removal (PDR), with integrated claims management support, and over time we’ve evolved far beyond our roots. Today, our mission is simple: to restore automotive perfection while streamlining the repair process for our clients. We combine the expertise of our heritage with a future-focused approach, embracing new techniques and technologies to solve modern automotive challenges. Through it all, we’ve stayed grounded in our core values—growth, excellence, trust, service, and a strong work ethic—guided by a “wired differently” mentality that means we never settle for business-as-usual. Our relentless work ethic and tailored approach ensure that every customer, big or small, receives fast, accurate solutions that are customized to their unique needs.
Our Companies
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Comprehensive Services
At SolutionWorks, we offer a comprehensive range of services to address virtually any automotive reconditioning or repair need. Thanks to our cross-trained technicians and broad expertise, we deliver integrated support across multiple specialties – going well beyond hail repair. Our key services include:
Paintless Dent Repair & Hail Damage Restoration
Fast, effective removal of dents, dings, and hail damage without repainting, preserving your vehicle’s original finish. During catastrophic hail events, our elite PDR teams can mobilize quickly to handle large volumes of repairs.
Cosmetic Paint & Body Repair
Expert repair of scratches, scuffs, and minor body damage on bumpers, panels, and painted surfaces. Includes touch-ups, refinishing, polishing, and environmental damage remediation. For more severe cases, we offer mobile body shop capabilities.
Interior Restoration & Detailing
Interior reconditioning from upholstery fixes to deep cleaning. Our white-glove detailing services also include ceramic coating and paint protection film.
Reconditioning Services
Full-spectrum cosmetic reconditioning to prepare vehicles for sale, return-to-service, or front-line readiness.
Service Center Solutions
ADAS calibration and wheel repair services to support advanced vehicle systems and modern dealership needs.
OEM & Fleet Solutions
On-site finished vehicle repair at plants, ports, and railheads. Support for post-production fixes, warranty repairs, recall campaigns, and de-fleeting programs.
Our ability to deliver cosmetic solutions together with operational efficiency is a key factor that sets us apart.
Meet the Team
Our team brings together years of expertise, innovation, and a passion for delivering top-notch automotive solutions.
Caroline Reaves
Chief Executive Officer (CEO)
Len Suazo
Chief Financial Officer (CFO)
Tim Bates
Executive Vice President (EVP)
Brian Powers
Executive Vice President (EVP)
Cary Dugger
Vice President (VP) of Human Resources
Grant Blomberg
Director of Service Reconditioning Center
Marc Hansell
Director of Financial Planning and Analysis
Dan Hoeh
Director of Vendor Management
Who We Serve
SolutionWorks proudly serves a diverse range of clients. We are a trusted partner to auto manufacturers, dealerships, auto auctions, rental and corporate fleets, MSOs (multi-shop operators), insurance carriers, and individual vehicle owners. From fleet operators needing scale to everyday drivers wanting professional care, our team delivers customized support with the same focus and respect.
Nationwide Reach & Rapid Response
SolutionWorks operates in more than 100 locations across the U.S., from major metros to smaller towns. Our mobile response units and catastrophe teams deploy quickly for events like hailstorms, ensuring fast, consistent service wherever it’s needed. Whether it’s one dealership or a multi-state network, we deliver quality at speed, coast to coast.
Trust in Action: The SolutionWorks Standard
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Experience & Expertise: Decades of repair experience across PDR, paint, and body. We invest in versatile, cross-trained teams to solve problems right the first time.
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Comprehensive Service Offering: From hail repair and cosmetic reconditioning to finished vehicle repairs and OEM support, we offer a wide range of services designed to restore vehicle quality and streamline delivery. Our integrated model eliminates unnecessary handoffs and delays, ensuring faster turnaround and consistent results.
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Quality & Integrity: OEM-quality repair standards, advanced tools, and a commitment to doing the job right. We stand behind our work with pride and warranties.
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Innovation & Technology: From digital estimates to real-time tracking and data-driven quality control, we embrace tools and processes that simplify and elevate the repair experience.
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Customer-Centric Service: We meet clients where they are—literally and figuratively. Custom repair plans, onsite service, and end-to-end support designed around your needs.
Experience & Expertise
Decades of repair experience across PDR, paint, and body. We invest in versatile, cross-trained teams to solve problems right the first time.
Comprehensive Service Offering
From hail repair and cosmetic reconditioning to finished vehicle repairs and OEM support, we offer a wide range of services designed to restore vehicle quality and streamline delivery. Our integrated model eliminates unnecessary handoffs and delays, ensuring faster turnaround and consistent results.
Quality & Integrity
OEM-quality repair standards, advanced tools, and a commitment to doing the job right. We stand behind our work with pride and warranties.
Innovation & Technology
From digital estimates to real-time tracking and data-driven quality control, we embrace tools and processes that simplify and elevate the repair experience.
Customer-Centric Service
We meet clients where they are—literally and figuratively. Custom repair plans, onsite service, and end-to-end support designed around your needs.
Driving Forward
Today, SolutionWorks is more than a hail dent repair company. We’re a flexible, full-service automotive solutions provider equipped to handle the needs of a fast-changing industry. Whether you need rapid hail response, dealership reconditioning support, or expert technicians for factory repair work, we’re ready. We’ve redefined what one-stop automotive service looks like – and we’re just getting started.
Honoring Those Who Serve
At Solution Works, we proudly support our Veterans. Their dedication and sacrifice inspire us every day, and we’re committed to giving back to those who have given so much. Whether it’s through special discounts, community initiatives, or simply providing honest, high-quality service, we stand with our Veterans—today and always.
Thank you for your service!